Last updated: April 2026
We collect information you provide when creating an account (name, email, phone number) and information generated through your use of the Service (booking history, location data if permitted).
We use your information to process bookings, send booking confirmations and reminders via email and SMS, provide customer support, and improve our services.
By creating an account, you consent to receive transactional SMS messages (booking confirmations, pickup reminders) and emails from Luggo. You may opt out of marketing communications at any time.
Payment processing is handled by PayHere. Luggo does not store your card details. Please review PayHere's privacy policy for information on how payment data is handled.
We do not sell your personal data. We share data only with hub operators (to fulfil your booking), payment processors, and SMS/email providers necessary to operate the Service.
We retain your account data for as long as your account is active. Booking records are retained for 7 years for legal and financial compliance.
You have the right to access, correct, or delete your personal data. To exercise these rights, email brayn.kanth5@gmail.com.
We use essential cookies for authentication and session management only. No third-party tracking cookies are used.
For privacy-related questions, contact us at brayn.kanth5@gmail.com.